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Seattle Airport uses robots to help passengers avoid queuing through mobile food ordering and delivery to the boarding gate

Posted on September 9, 2021 by William
Promotion of mobile food ordering signs at Seattle-Tacoma International Airport. (Chart)

Seattle-Tacoma International Airport is using technology to make in-flight meals easier.

A mobile food ordering service Order Southeast Asia -This may even include home delivery by a robot called Gita-launched earlier this summer and is being expanded to include more restaurants. The goal is to help travelers avoid queues and expand dining options without leaving the lobby.

The Commissioner of the Port of Seattle, Sam Cho, called waiting in line “the least interesting and stressful part of any trip” and said that technology can make the airport experience better.

There are 17 restaurants listed on mobile and online ordering websites, including Trail Head BBQ & Bar, McDonald’s, Greedy Cow Burger, Pei Wei, etc. Sea-Tac stated in a press release on Thursday that since the soft launch of Order SEA, more than 1,200 orders have been placed, including more than 500 for gate delivery.

After passing the TSA security checkpoint, passengers can place an order through the Order SEA website or the FlySEA app and pay by phone.The service is supported by Servy Grab Airport Market, An e-commerce platform that connects customers with airport restaurants and retailers, and At your door.

The airport also uses SEA Spot Saver to help customers avoid queuing while waiting for TSA inspections, a digital booking program first launched in May. The free service is designed as a virtual queuing system to help people avoid standing in crowded safety lines where it is difficult to maintain social distance. Users can book a location in advance and be notified when they go to the TSA checkpoint.

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